Terms & Conditions

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

1. Format of the Contract

These terms of sale apply to all goods supplied by iCraft-PC via www.icraft-pc.co.uk. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.

The contract is subject to your right of cancellation (see condition 5).

We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.

iCraft-PC may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on iCraft-PC.co.uk. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team via the Contact page.

Every effort is made to ensure that prices shown on iCraft-PC.co.uk are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:

  1. placing a new order at the correct price for those goods;
  2. cancelling the whole of your order; or
  3. Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.

If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.

If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.

If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method.

The price of an item does not include the delivery charge, which will depend on the delivery method you choose.

3. Payment

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery and failure. If payment fails your order will be cancelled.

Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses.

There will be no delivery until clear funds have been received.

4. Delivery

Delivery will be made to the address specified when you complete your order.

Should you want to change the shipping address after the goods have dispatched from us a charge of £10 will be required (a redirection approval is subject to your order and account status).

Orders placed before the specified cut off time will be processed and delivered as per your request, providing further security checks are not required and all goods are available.

If delivery cannot be made to your address for reasons under iCraft-PC’s security policies you will be informed as soon as possible.

If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, iCraft-PC will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to iCraft-PC. If you fail to return the goods iCraft-PC we reserve the right to deduct any costs incurred by retrieving the goods from you.

We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, iCraft-PC will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, iCraft-PC will inform you of any delay as soon as possible.

Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.

5. Your right of cancellation

Please note that this policy has some limitations and does not apply to business customers.

You have the right to cancel your contract with iCraft-PC at any time up to 10 days after you receive the goods. To cancel your contract in this time frame you must notify us in writing, either by post or by using our online system.
We reserve the right to apply a discretionary re-stocking fee of 15%, should you wish to cancel in the instance of changing of mind / no fault in sale of goods.

Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to iCraft-PC at your own cost unless the goods are faulty or mis-described. Please follow our returns on-line procedure.

You will be credited for the goods within 30 days of notifying iCraft-PC of the cancellation.

You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.

6. Refund policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.

7. Warranty

All new goods supplied by iCraft-PC have a 12 months warranty period from the date the goods were delivered, unless otherwise satted. This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Returns procedure.

Please note that the warranty does not apply to refurbished and ex-display items or cover you for any defects in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Supplier's instructions, or any alteration or repair carried out without the iCraft-PC's prior written approval.

Any extended Warranty purchased from iCraft-PC is strictly on a return to base policy, and the buyer will bear the cost of this. All efforts to repair on the same day as receiving the goods is attempted, but by no means is guaranteed or implied by ourselves. Also all warranty is strictly non-refundable.

7.1 Faulty Product

If you receive goods that are faulty or incomplete on arrival you must notify us within 14 days of receipt of the item. The good should be returned to us in line with our returns instructions.

If the goods are less than 14 days old you have the option of a refund or direct replacement.

If the good are over 14 days old we will test the product for the fault. If the faulty is verified we will:

  1. Try to repair the item
  2. If we are unable to repair we will replace with the same item
  3. If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.2 Products Dead On Arrival

In the unlikely event of you receiving goods that do not work upon arrival with you, you must notify us within 10 days. The good should be returned to us in line with our returns instructions.

Once we have received the goods back at iCraft-PC we will test the product for the fault. If the fault is verified we will either:

  1. Replace with the same item
  2. Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.3 Products Damaged On Arrival

In the unlikely even of you receiving a damaged product you should notify us in writing via our contact system within 7 days.

The good should be returned to us in line with our returns instructions.

Once we have received the goods back at iCraft-PC we will test the product for the fault. If the fault is verified we will either:

  1. Replace with the same item
  2. Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.4 Wrong Item Delivered

If, by mistake we supply you with the incorrect item you must notify us within 10 days. The good should be returned to us in line with our returns instructions.

Once we have received the goods back at iCraft-PC we will confirm that it is in fact an incorrect item and either:

  1. Replace with the correct item
  2. Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.5 Item not Required

If you wish to return and unwanted product in line with The Distance Selling Regulation you must notify us in writing via our contact system within 10 days of receiving the product.

The good should be returned to us in line with our returns instructions, unopened and both complete and undamaged in any way.

You will be responsible for returning the goods to iCraft-PC at your own cost; you will be credited for the goods within 30 days of notifying iCraft-PC of the cancellation.

You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.

7.6 Extra Items Delivered

If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions.

If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

7.7 Ex. display stock, Grade A, Grade B and Used stock

Wherever possible, previously used goods will be highlighted as being so, on the website at the time you place your order. All Used Goods supplied by the Supplier are warranted free from defects for 90 days from the date of supply (unless otherwise stated). Grade B stock carries a 30 day warranty. This warranty does not affect your statutory rights as a consumer. If Used Goods develop a defect during the 90 day warranty period, you should follow the iCraft-PC’s Returns procedure. In the event of a valid claim for a defect in the Used Goods is made, iCraft-PC will either:

  1. Replace those Used Good(s), if we has available the same Used Goods(s) at the same price;
  2. Repair the Used Good(s); or
  3. Refund or re-credit you the sum you have paid for the relevant Used Good(s) within 30 days of the date that the relevant Used Good(s) are returned in accordance with the iCraft-PC’s Returns procedure.

Note that our refurbished and used stock does not carry the same Distance Selling Regulations rights as new stock.

    8. What is the ISO 13406-2 standard for LCD screen pixel faults?

    All LCD displays sold at iCraft-PC.co.uk adhere to the ISO 13406-2 standard with regard to pixel faults. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. The below is relevant to Class II LCD panels.

    The standard of production techniques today cannot guarantee an absolutely fault free screen display. A few isolated constant lit or unlit pixels may be present.

    The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.

    Native Resolution
    No. of Pixels
    No. of Million Pixels
    Acceptable Defects
    1024 x 768
    786,432
    0.8
    2
    1280 x 1024
    1,310,720
    1.3
    3
    1600 x 1200
    1,920,200
    1.9
    4
    2048 x 1536
    3,145,728
    3.1
    6

    The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.

    Native Resolution
    No. of Pixels
    No. of Million Pixels
    Acceptable Defects
    1024 x 768
    786,432
    0.8
    4
    1280 x 1024
    1,310,720
    1.3
    7
    1600 x 1200
    1,920,200
    1.9
    10
    2048 x 1536
    3,145,728
    3.1
    16

    The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.

    Native Resolution
    No. of Pixels
    No. of Million Pixels
    Acceptable Defects
    1024 x 768
    786,432
    0.8
    2
    1280 x 1024
    1,310,720
    1.3
    3
    1600 x 1200
    1,920,200
    1.9
    4
    2048 x 1536
    3,145,728
    3.1
    6

    9. Limitation of Liability

    iCraft-PC will not be liable to you for any loss or damage in circumstances where:

    1. There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
    2. Such loss or damage is not a reasonably foreseeable result of any such breach;
    3. Any increase in loss or damage resulting from breach by you of any term of this contract.

    Nothing in these conditions excludes or limits the liability of the iCraft-PC for death or personal injury caused by our negligence or fraudulent misrepresentation.

    10. Data Protection

    iCraft-PC will take all reasonable precautions to keep the details of your order and payment secure but unless iCraft-PC is negligent, we will not be liable for unauthorised access to information supplied by you.

    11. Images

    Product images are for illustrative purposes only and may differ from the actual product.

    12. Governing Law and Jurisdiction

    These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

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